Q: Why do I call you for all service requests instead of calling my waste hauler?
It is critical you call WASTE REDUCTION directly for three key reasons:
- In order to verify the accuracy of your trash bills and prevent any trash hauler billing errors, we must know what services you actually requested for your property.
- Our team is dedicated to saving you time dealing with trash expenses. Calling us directly means a faster response to your requests, and our team is working for you to ensure all requests are handled satisfactorily by the hauler.
- Calling WASTE REDUCTION ensures you always receive the best pricing value for services. You must call us to ensure the hauler bills services at our volume rates.
Q: Does your company pick-up the trash/recycling?
No. We are not a trash/recycling hauling company. We are a national trash expense management company with a singular mission - to help you spend less time and money on trash services. Think of WASTE REDUCTION as your department that works on your behalf to negotiate the lowest costs and manage the headaches associated with trash expenses.
Q: Do you make money selling or renting equipment?
No. We only work for you. Our job is to evaluate, implement and manage the best options to meet your needs. We are able to leverage huge discounts for our clients, but we have no compensatory relationships with equipment providers. After all, how could you trust us to look out for your best business interests if we were paid by the vendors?
Q: Should I be concerned about recycling and hazardous waste issues?
Yes. Federal and local-level legislation is increasing on defining the "producer responsibility" requirements for recycling and the disposal of items such as universal waste (ex: batteries, fluorescent bulbs, paints, etc.) and e-waste (ex: computers). With this comes an increasingly complicated challenge for businesses both from an expense and liability standpoint. Requirements are very much market specific in many cases, and WASTE REDUCTION can help you evaluate your options and implement "business practical" recycling solutions.
Q: Can you help us with developing a waste plan for new construction?
Absolutely. Our experts have the real-time industry knowledge, experience and problem-solving talent to develop waste and recycling plans that work for you. Our service plan development services are available for projects of any size and scope.
Q: Why do you need to receive our waste invoice every month?
We audit your invoices every month to ensure you never pay an incorrect invoice. Unfortunately, the trash industry is known for making frequent and costly billing errors that aren't always easy to detect. We have an efficient turnaround time of one business day to audit your invoice and send it to you.
Q: What if the city provides the trash service or has designated the company we must use for trash collection? Can I still benefit from your service?
Absolutely! Even when service rates are non-negotiable due to a blanket service contract (a.k.a. "franchise agreement"), the importance of managing efficient, accurate waste service plans remains a top priority. Through our service analysis, invoice verification and one-stop support, we deliver expense control and regularly capitalize on expense reductions. We've also found franchise markets to carry some of the highest billing error rates.
Q: I just signed a contract with my trash hauler. Can you still help me?
Definitely. Almost every location joining our program is under contract with a trash hauler. We manage trash services for thousands of locations (many of which are no longer under lengthy contracts), so it is rare for a trash hauler not to work with us based upon price and service value versus short-term contractual obligation. We promote long-term, value-based relationships with our haulers that mean far more to them than the finite term of a service contract.
Q: Are you going to start reducing my service plan? I don't want service issues.
We only recommend improvements that will benefit you. We simply want to reduce your headaches, and your headaches are our headaches. Also, your company retains complete control over approving our recommendations.