Careers

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Client Support Department Manager
As the national leader in waste expense management, WASTE REDUCTION helps businesses take control of rising waste disposal costs and focus more time and resources on core business priorities.  We're looking for only the BEST people who share our commitments to earning success, quality, teamwork and continuous improvement.

About This Position

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Mission:	Lead the Client Support Department in exceeding its goals and initiatives through leadership, strategic planning and tactical execution.
Why is it a great opportunity?	Professional Growth. Our company is growing, and we are looking for top quality people to expand our success. Advancement opportunity is huge, and you control it. We have an ambitious, high energy environment where those committed to professional development flourish.
Targeted Compensation (Year 1):	Competitive Base Salary; Company Profit Sharing
Benefits:	Profit Sharing Paid Vacation Life Insurance Intermediate or better experience with MS Office applications (Excel, Word, Power Point) Retirement Plan with Company Match
Qualifications:	Minimum 1 year management experience (preferably phone-based environment) High School Diploma Strong oral and written skills Intermediate or better experience with MS Office applications (Excel, Word, Power Point)

Accountabilities

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Department Goals Achievement:	Achievement of department Key Performance Indicators (KPIs) Hold time Hold rate Call Quality Other KPIs as applicable
Personnel Management	Interview and hire Client Support Department employees Develop training materials and manage training schedules for new hires Coach, train and develop employees Evaluate and approve vacation and other time-off Conduct performance reviews Promote and terminate employees as applicable
Operational Management:	Monitor department Work Activity Reports, Work Flow Reports and other key reporting ACD – Monitor and manage prioritization, overflow agents. Review reporting daily Direct work prioritization and allocation Escalation point for issues requiring Manager involvement Collaborate with other Department Managers in defining Client Support Department accountabilities and achievement metrics Monitor and adjust department initiatives to achieve goals Monitor employee hours and approve overtime as required
Client Support Requests: (Overflow as necessary)	Field and complete inbound Client requests
Strategic and Tactical Planning:	Develop departmental strategies, initiatives and tactical action plans Lead Client Support meetings Represent Client Support in Management Team meetings Present Client Support segment in company meetings
Communication:	Exercise clear, uninhibited, truth-based interaction with other employees, clients and vendors.
Teamwork:	Exhibit open and proactive interaction with team members within all areas of the company. Proven reliability on task ownership.
Organization and Time Management:	Consistently demonstrate an organized work area, effective prioritization and efficient execution of work objectives. Consistently follow business rules and processes

To Apply for this Position, send resume to:
Attn: Bryce Kaspar
E-mail: bkaspar [at] wasteconsultants.com
Fax: 888-569-4705
***Please indicate the person who referred you to this opportunity***

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